Lean Quality programme – Diagnostic and design phase

Lean Quality programme – Diagnostic and design phase

Goals
Initiate a lean quality programmer to achieve a sustainable increase in efficiency and predictability of operation to ensure reliable delivery performance and insource unnecessary external testing

  • Give feedback on current performance levels through benchmarking and compare practices against industry best-performers
  • Provide a visions and prioritised roadmap for implementation

Challenge

  • Complex QC operations with medium-high number of SKUs, >7 different labs, serving internal and external customers
  • Different labs organised around the production process that have built their own routines over time (planning & scheduling, admin processes)

Approach

  • Stakeholder-interviews to determine the strategic priorities and focus of the exercise
  • Assessment of the current state performance and practices through benchmarking, Multi-Observational-Studies, Interviews and workshops
  • Brainstorming workshop with the QC leadership team to create a future state vision
  • Development of a roadmap for implementation and high-level cost & benefit assessment

Deliverables

  • Diagnostic assessment and roadmap for QC operations across labs
  • Creation of a future state vision
  • Roadmap and improvement measures with potential insourcing capacity

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